Shipping & Deliveries
Shipping is not included in the price of the products. Shipping cost is automatically calculated when you check out. Merchandise is shipped within 24-48 hours of receipt of order for NuGrout Tools, NuGrout Pretreat and NuGrout Colorant and Sealer STANDARD COLORS, and 2-4 days for NuGrout Colorant and Sealer CUSTOM COLORS. Allow an average of 7 working days shipping time. Orders too large for standard carriers will be shipped the most economical way, and charged to the customer's credit card. All orders with a shipping destination outside of the United States will have customs clearance charges added to the purchase. Any address correction done by selected carrier that results in additional charges due to customer misrepresentation on the order form will be assumed by the purchaser.
CENTURA PAINT MANUAFACTURING, INC. inspects and carefully packs products to ensure they are undamaged prior to releasing to the shipping carrier. Responsibility for delivering product safely and undamaged to the customer is assumed by the carrier at time of pickup. We are not responsible for the condition of the goods after the carrier has received them. Report any damages upon receipt to the carrier immediately. Any damage claims must be filed with the carrier by purchaser. If your shipment arrives damaged, you must reject the shipment and ensure the driver notes the damage. Keep original packing, document damages and take photos if needed. Involvement of CENTURA PAINT MANUAFACTURING, INC. in any dispute with a carrier is limited to verification of the order only.