How do I return an item?

NuGrout Tools, NuGrout Pretreat and NuGrout Colorant and Sealer STANDARD COLORS can be returned in unopened, unused Original Packaging and Condition, with the consent of NuGrout (CENTURA PAINT MANUAFACTURING, INC.), and the issuance of a Return Authorization Number. NUCAULK - COLOR-MATCHED CAULK is custom formulated for each order so it cannot be returned. Any  merchandise authorized to be returned, must be sent Prepaid, Insured,  and in Original Packaging and Condition, within 30 days of receipt. Any  merchandise returned without an RAN, will be refused and returned at  customer's expense. All returned merchandise is subject to a 20% restocking charge. NuGrout Colorant and Sealer CUSTOM COLORS are made to order so they cannot be returned. If received, merchandise will be refused and returned at customer's expense.